Return &
Refund Policy.

Last updated: November 12, 2026

Legal operator: Shenzhen Shi Mi Technology Co., Ltd.
Company Address: Building A, Zone 607, Jiagji Zhou Factory, Xingdong Community, Xian'an District, Shenzhen City
Legal Representative Phone: 503-422-1598

Clear details for your next steps.

If you would like to return an item, please review the conditions, costs, and instructions below before sending your package.

Our Return Policy at a Glance

The return window starts on the date you receive your order. Submit your return request within 30 calendar days of receipt.

Return Eligibility

For a return of a non-defective item, your item must be in the same condition that you received it:

• Unworn or unused.
• With its original tags.
• In its original packaging.
• Accompanied by a receipt or proof of purchase.

For non-defective items, these conditions apply and your return request must be made within 30 calendar days after you receive your order. These condition requirements do not prevent a return or remedy for defective or incorrectly supplied items.

How to Start a Return

To request a return, email service@rovantlepro.com with your order number, the item you would like to return, and your proof of purchase.

Return Shipping & Fees

For returns of non-defective items, the buyer pays return shipping costs. For defective or incorrectly supplied items, we pay return shipping costs.

We do not charge a return or restocking fee.

These terms apply subject to applicable law. They do not limit any mandatory remedies available for defective, damaged, or incorrectly supplied goods.

Return Address

Our sole return address is:

Please confirm your return with us before shipping your package.

Damages & Issues

Please inspect your order upon arrival and contact us promptly if the item is defective, damaged, or incorrect, so we can evaluate the issue and work toward an appropriate solution.

Include your order number, a description of the issue, and relevant photos where possible. Please keep the item and packaging while we review your concern.

Exchanges

The fastest way to get a different item is to request a return for the item you have. Once the return is accepted, place a separate order for the new item. The return conditions and return shipping terms described above still apply.

Refunds

We will notify you after we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method. We do not deduct a return or restocking fee. Return shipping costs are allocated according to the reason for the return, as described above.

Your bank or card provider may need additional time to post the refund. In some circumstances, this may take up to 14 days after we have processed it.

If more than 14 days have passed since we confirmed processing your refund, please contact your payment provider and email us for assistance.

Your Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable consumer law. Where mandatory legal requirements differ from this policy, those requirements apply.

QUESTIONS ABOUT A RETURN?

Start with a quick email.

Send us your order number and the details of your request. Our team will help explain eligibility, costs, and the next steps.

You can email customer support at any time.